Visit Spectrum Services

• We ask clients to park at Toowong Village centre across the road from our building (Benson House)  

• To reach us, you’ll need to cross via a pedestrian overpass. This crosses a busy road that can sometimes be loud with traffic noise. 

• After crossing, it’s a short walk down the street to our clinic entrance. 

For families with young children or individuals who are particularly sensitive, this journey might feel overwhelming at first. We recommend that parents or carers do a “cold run” or practice visit without the child to get familiar with the route and the building before your appointment to ensure you are confident with where you are going. 

• Our clinic is located on Level 4 of the building. 

• You can take the lift (elevator), or if preferred, the stairwell. 

• The lift can sometimes make mechanical noises, so please let us know if this is a concern, we’ll be happy to talk through alternatives. 

Sound 

• Our space is generally calm and quiet, but you may hear occasional background sounds (e.g. phones, voices, footsteps in hallways). 

• You're welcome to bring noise-cancelling headphones, and we can offer quieter waiting options if needed. 

Lighting 

• We use cloud covers over our lights to soften brightness and reduce glare. 

• Wherever possible, we rely on natural lighting and can leave lights off in your room if that’s preferred. 

Smell 

• We avoid the use of scented products and strong-smelling cleaners. 

• If you or your child has heightened sensitivity to smell, please let us know—we’ll do our best to accommodate. 

Touch & Space 

• We offer a variety of seating options, including soft and firm chairs. 

• You are welcome to bring your own sensory supports or comfort items. 

• We completely support stimming, pacing, or movement during sessions—whatever helps with regulation. 

We also have a dedicated sensory room available. 

• This space has no windows, allowing it to be cosy and dark if that’s helpful. 

• It includes our cloud chair, which many of our clients find soothing for regulation or decompression. 

• Let us know in advance if you'd like to use this space during or after your session. 

We know that communication and transitions can be affected by sensory input. If you or your child need extra time, visual supports, or written communication, we’re happy to provide that. 

To help us support you as best we can, we encourage you to discuss any specific sensory sensitivities with us before your visit. This allows us to prepare the environment in ways that are calming, respectful, and affirming of your needs. 

You are welcome here, and we’re committed to making your experience as safe, supportive, and comfortable as possible.