Spectrum Services Queensland Psychology Occupational Therapy Speech Pathology Physiotherapy Autism Assessment Toowong
Spectrum Services Queensland Psychology Occupational Therapy Speech Pathology Physiotherapy Autism Assessment Toowong
Spectrum Services Queensland Psychology Occupational Therapy Speech Pathology Physiotherapy Autism Assessment Toowong

Cancellation Policy

Spectrum Services Queensland Psychology Occupational Therapy Speech Pathology Physiotherapy Autism Assessment Toowong

We understand that unexpected things happen, and we do ask to please let us know as soon as possible if you are unable to attend.

To be fair to all clients and our clinicians and maintain our service quality, we require a cancellation fee policy agreement before entering our service. Your understanding is appreciated, and we're here to answer any questions.

Your appointment and wellbeing are important! If you must cancel your appointment, it is respectfully asked you provide 2 FULL business days notice. Failure to cancel outside the 2 business days notice period or attend an appointment may result in a cancellation fee. 

  • Why We Charge a Cancellation Fee: When appointments are missed or cancelled within two business days, it affects three people:

  • You: Missing sessions can hinder your progress as you're not receiving the support you've engaged us for. 

  • Others in Need: Late cancellations mean we can't offer slots to others on our waiting list who could benefit. 

  • Our Clinicians: Our team invests time preparing for your sessions, and unused appointments affect their schedules and results in a loss.